frequently asked questions
OUR PRODUCTS
Yes. Fidelis Nutritionals diets are specifically crafted by PhD animal nutritionists and food processing professionals to help keep large family dogs like yours healthy, active and alert.
Absolutely. We realize that many of our customers also have smaller furry family members too. For smaller dogs, we suggest that you feed ½ cup for every 10 pounds of body weight per day.
Yes. Select cuts of raw beef and chicken are non-thermally pasteurized using high-pressure processing (HPP). During HPP, cold water under very high pressure kills microorganisms that cause spoilage, so there’s no need for chemical preservatives. The protein in the meat isn’t degraded because no heat is applied. So you can rest assured that the food and treats you’re feeding are both nourishing and safe.
Yes. Most dry kibble is produced at high temperature and pressure, which reduces the bioavailability of key nutrients dogs need to thrive. The same is true for many commercial wet foods. In contrast, Fidelis Nutritionals recipes consist of minimally processed ingredients. They’re prepared without meat, poultry or fish meals, peas, lentils, potatoes, GMOs, artificial preservatives, colors or flavors.
Every Fidelis Nutritionals supplement formula is veterinarian or PhD nutritionist reviewed and prepared at an FDA-registered facility in the United States. Incoming ingredients are rigorously tested for purity, and all the nutritional statements on our labels are tested by a third-party lab.
Rawhide is a by-product of the leather industry, which means it’s difficult to digest and often treated with harsh chemicals you don’t want your dog to consume. Collagen, in contrast, is a type of protein that is easily broken down by your pet’s digestive system. In fact, it’s a metabolic “building block” that’s naturally found in your dog's skin, fur, bones, tendons, cartilage, gut lining, nails and more.
YOUR ACCOUNT
Yes. Select “One-time purchase” for the items you want to buy. Once you’ve filled your shopping cart, enter Guest when you proceed to checkout.
Our team will email you when your next supply of Fidelis Nutritionals products is automatically reordered. We’ll send you a second email when that order ships.
Please contact us at info@fidelispet.com and we will update your subscription plan.
- Log into your account and go to SUBSCRIPTIONS.
- Click the name of a product to view that subscription info page.
- Select PAUSE to discontinue delivery for 30 days.
- Go back to the Subscriptions page and repeat these steps for every product you want to pause.
- Later on, you can change your order back to the original plan.
- Log into your account and go to SUBSCRIPTIONS.
- Click the name of a product to view that subscription info page.
- Select CANCEL.
- For every product you wish to cancel, go back to the Subscriptions page and repeat these steps.
- If you change your mind later, go to the Shopping Page and pick the products you want, selecting SUBSCRIBE & SAVE. These products will once again be delivered every month to your door.
- Log into your account and go to SUBSCRIPTIONS.
- Click the name of a product you wish to cancel to view that subscription info page.
- Select CANCEL.
- Go to the Shopping Page and pick the new products you want, selecting SUBSCRIBE & SAVE.
- Proceed to Checkout and select PLACE ORDER. These products will be added to your monthly delivery plan.
- Log into your account and go to PAYMENT METHODS.
- Select DELETE for the card you wish to edit.
- Select ADD PAYMENT METHOD and enter new information about your preferred credit card.
Yes. You will receive an email notification a month in advance so you can update the information about your card.
shipping & returns
- Log into your account and go to SUBSCRIPTIONS.
- Select EDIT ADDRESS.
- Select EDIT to make changes in these forms.
Yes. You can enter this information when you set up your account profile.
Sorry, not at this time.
Every Fidelis Nutritionals diet, treat and supplement is backed by an unconditional satisfaction guarantee. If you and your dog aren’t completely happy with one of our products, you’ll receive a complete refund, no questions asked. To return a product, refer to our Return Policy page.