RETURNS & REFUNDS
We’re so sure you and your dog will love Fidelis Nutritionals products, that we offer a no-questions-asked, 60-day money-back guarantee. If for any reason you are dissatisfied with the product(s) you ordered, all we ask is that you notify us before shipping them back. Email firstname.lastname@example.org or call 833-343-1301 weekdays between 9 AM and 5 PM EST. You are eligible for a full refund within 60 days of the original purchase date.
Please note that:
Returns are accepted only for goods that have been purchased directly from Fidelis Nutritionals. For products that were purchased through a third party such as Amazon.com, please follow their return policy instead. Fidelis Nutritionals does not cover the cost of return shipping.
Please ship the item(s) you are returning, in their original package(s), to:
Fidelis Nutritionals 2490 McGaw Road, Obetz, OH 43207 Attn: Product Return Department. Once your return shipment arrives, a full refund will be issued to you via the same payment method you used to make your purchase within two weeks.